The tag can be found without removing the zippered cover as it is located outside of the zippered cover. Although the tags are for the consumer's safety, the warning is actually levied at the mattress seller. August 10, 2013 | … Receive news and offers from our other brands? Call now! It also won’t provide the information consumers need to determine whether their mattress is included in a recall. This usually comes at a cost to you of $25 to $50. At its most basic level, a warranty is a way that a customer is protected if a product is faulty. A federal law requires that any mattress containing used stuffing bear a label with that information, but it's up to each state to design that state's standardized tag and regulate mattress labeling. LAW TAG SAMPLE to every Serta sleep set is a law tag (see sample left) which includes warranty code number. Instead, it has to be a pronounced and deep level of sink for the warranty to kick in. Information showing that the mattress has passed the fire regulations is also required and is often included in the same tag. In some cases, you will need to deal with the retailer for warranty issues. © Communicate with the company directly about the process for processing your claim and determining your remedy. The length and terms of this warranty may be determined from information contained on the law tag attached to the mattress. To make sure that manufacturers and retailers didn't try to remove the tags and sell the mattress as new if it contained recycled materials , the tags stated that they can't be removed under penalty of law. During the late 1800s and early 1900s, government officials became concerned about the materials manufacturers were using to stuff mattresses. In most cases, a mattress gives out from wear-and-tear well before the end of the warranty period. In addition, some mattresses are built with electrical components. According to the U.S. Code, it's only unlawful to remove the tag prior to the sale and delivery of a pillow or mattress to the final consumer.Title 15 - Commerce and Trade, Chapter 2, Subchapter V - Textile Fiber Products Identification, Section 70c - Removal of stamp, tag, label, or other identification Statute (a) Removal or mutilation after shipment in commerce states: With reference to the figure below, on your mattress’s law tag, find the "Warranty" field. To determine the terms of your warranty, match warranty with the appropriate line in warranty schedule. Hi Pat, Unfortunately the Law labels do not offer much to identify the mattress except for it's size(4/6 is the full size). That means that they are explicitly offered by the company and have defined terms and conditions. A mattress company may take stains as a sign of general misuse that can void a warranty. In most cases, the warranty will cover defects or flaws in any of these parts. Some states require tags on used bedding as well. The red label defines the contents of a rebuilt mattress and the types and amounts of used material in the mattress. The "Do Not Remove Under Penalty of Law" tags found on most mattresses have baffled and amused consumers for decades, but there's a very good reason for why they're there. For example, almost all of these issues would be likely to void a mattress warranty: Every mattress has a tag on it that gives some basic details on the mattress. While there are some unstated warranties that apply to most products — known as “warranties of merchantability” and “warranties of fitness” — the more relevant type of warranties when it comes to mattresses are written warranties. Instead, they tend to focus on specific problems that may arise. Most sleep trials also offer free return shipping or even pickup of a mattress from your home if you decide to return it. It is required by law on every mattress. A warranty that kicks in if the product is defective can offer both protection and peace of mind. To cut costs, some manufacturers "recycled" old, used bedding materials and stuffed them into "new" mattresses. Not all warranties fit neatly into the categories of “prorated” or “non-prorated.” Some mattresses also come with a warranty that is a combination of prorated and non-prorated timeframes. For example, airbeds have remote controls and pumps that regulate air in the mattress. A US law tag will look something like this or more detailed here... and is required to say that the mattress includes all new materials and the type and amount of materials inside expressed as a percentage of weight along with the other information listed including the date of manufacture. How Does a Mattress Warranty Become Void? Usually the only costs that you might have with a non-prorated warranty could be for transportation of the mattresses and/or for the inspection of your mattress to validate your warranty claim. The warning caused puzzlement among consumers , who wondered why the government would care about what they did with the tags in the privacy of their homes. Almost all mattresses are sold with a written warranty. Every mattress has a tag on it that gives some basic details on the mattress. Visit our corporate site. industry. Therefore, the new mattresses were actually full of bacteria and sometimes even contained vermin or bug-infested stuffing. This also means that the warranty generally provides no coverage for minor sagging that just occurs as a result of regular use. In the 1990s, in an effort to clear up the confusion, the tag's warning was officially changed to "Do Not Remove Under Penalty of Law Except by the Consumer." The point of the sleep trial is to let you test out the mattress to see if you like it. This can cost between $50-$100 depending on the shipping method. You will receive a verification email shortly. However, it is important to read the warranty carefully because some may be more restricted when it comes to the cover. Got a question? In order to have a warranty claim, most mattress companies require that an indentation in the mattress measure 1.5” in depth. A mattress with no tags is probably pre-owned. So snip off those pesky mattress tags. • The mattress law tag can be located at the top-left or bottom-right corner of the mattress, between the mattress and base. But anyone who’s ever had to file a warranty claim can tell you that while warranties may sound simple, they are actually defined by detailed terms and conditions. Submit the four photos along with a copy of your purchase receipt. The company likely will send an inspector to examine your mattress and review your claim. When we put good money into a major purchase, we want to make sure we get as much quality use out of that purchase as possible. However, the way that the mattress company defines “significantly” may be different from the way that you would. The most common range is between 10 and 20 years. Again, some companies may pay this cost if you have a valid claim. The word Somerset may be a clue but the brand is not mentioned so it is like searching a for a needle in a haystack. For details on filing a warranty claim, click here. If the retailer refers you to the mattress maker, or if you bought directly from the manufacturer, then contact the manufacturer to initiate a claim. In a non-prorated warranty, the remedy for a defective mattress is the same throughout the entire warranty period. In the mattress industry, there can be many variables that affect a warranty and how much protection it actually offers to you as a customer. New York, Roman-era Egyptian child mummy scanned with laser-like precision, Physicists could do the 'impossible': Create and destroy magnetic fields from afar, Who set up this mysterious metal monolith in Utah desert? No, if you pull the tag off once you buy the mattress, no one is coming to get you. For example, as time elapses, the company may not offer a refund or replacement but may provide only a percentage of the value of the mattress as a refund. Make sure to advocate for yourself to try to speed this process up as much as possible. Some examples of this could include: Unfortunately, the list of things that are not covered by a warranty tends to be longer than the list of covered items. Keep in mind that often these components are not covered under the same terms as the other mattress components.
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