This is an IT business book, cast as a work of fiction. Finally was able to read and I must say was not able not keep it away until the end. “Improving daily work is even more important than doing daily work.”, “Any improvements made anywhere besides the bottleneck are an illusion.”, http://itrevolution.com/books/phoenix-project-devops-novel/. You've managed the, (Wes to Chris) "Oh, do you guys not need a, "I've been trying to keep John's people in line for years. And I can't wait to talk about this book and experiences with my team tomorrow in the monthly team meeting. ", (Bill about Dick) "I've never actually seen someone who routinely hangs up on people. the prose was horrible - several very disconcerting shifts in tense were the least of it. Maybe you're not prioritizing correctly? About Dick: Dick is gruff, brusque and one of Bill's more vocal critics until the end of the novel. We’d love your help. This is an IT business book, cast as a work of fiction. Like most of the people, I was recommended this book by the president of my company and I liked it after all after working in IT support for more than 14 years I was able to draw parallels with my own experiences after all I have spent many hours going through and handling Sev-1 alerts myself. In order to succeed, we need to, "What's at stake here is not just my job, but the nearly four thousand employees who work here at Parts Unlimited. I'm sure you will learn a few good lessons from it. I am not sure that everyone working in IT would benefit from this book. Refresh and try again. As smart as Steve is, even he needs help making sure the company strategy and goals are realistic and making an objective assessment of what we're actually capable of. I wouldn't work in these conditions, and neither should you. Just like Tom DeMarco's Deadline almost two decades ago this is an absolute must read for everyone who's even remotely involved with IT, management, and operations in any kind of business in this day and age. ", "It's harder than ever to convince the business to do the right thing. When a company is as big as we are, with so many business processes, so many managers and workers, almost everything is complex. Does Bill have what it takes? This is a garbage corporate propaganda manual masquerading poorly as a novel for entitled white men in charge who want to put their fingers in their ears about the real problems of a workplace: stagnant wages, rampant sexism/racism, overwork, and other flavors of abuse. Picked it up on a friend's rec. I still believe my criticisms are valid, but they have less impact on my enjoyment and my ability to absorb the interstitial lessons than I had expected. His idea of a good day is "beating the pants off the competition" and writing excessive commission checks to the sales team. January 10th 2013 Yeah, it might be a little bit preachy and full of unrealistic scenarios but again that's why we have fiction books. For years, John's rigid attempts to improve security led to him being intentionally excluded from meetings by his colleagues. Calling this a DevOps book is an understatement. ", "My replacement laptop appears to be almost ten years old -- it's twice as large as my old one and looks three times as heavy. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. ", (Patty to Bill in the Change Coordination room) "It's a, (Bill on Brent) "He's definitely a smart guy but can be intimidating because of how much he knows. Job title: Chief executive officer (CEO), acting chief information officer (CIO). Things start to go downhill when "illusive" replaces "ellusive", and the grammatical eccentricities snowball from there. Bill Palmer gets thrust into the CIO position at Parts Unlimited and has 90 days to make chicken salad out of chicken shit or the entire IT department gets outsourced. We're one of their largest customers! Love this book for every reason I didn't think I would get out of it when I started it. Now look, my people found a huge payroll irregularity. The story of a failing IT department due to unreasonable business behaviour is all too familiar. Let us know what’s wrong with this preview of, Published Finally I felt how the world sees us. "Dick and Steve have every reason to be climbing the walls: "Do you know how much political capital I've spent over the last two years, trying to get everyone to do the right thing? Anyone who ever worked for a medium to large organisation will immediately identify themselves with the situations described in the book.

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